Turn clinic enquiries into booked appointments
People choose a clinic by who answers first and clearly. A patient searching for a doctor at 10 pm messages several clinics and books with whoever replies with timings and fees. OakDeal answers enquiries on WhatsApp right away from the facts you provide, collects the details your front desk needs, and passes the patient to a person to confirm the appointment. It never gives medical advice.
Where clinics and hospitals leads come from
OakDeal keeps every lead in one place, tagged with its source, so you can see which channel brings buyers.
- Google Business Profile and Maps
- Practo and other listings
- Click-to-WhatsApp ads
- Website forms
- Phone calls
- Camps and referrals
What goes wrong without a system
Front desk is busy with walk-ins
WhatsApp messages wait for hours while staff handle patients at the counter.
Same questions all day
Timings, fees, which doctor, is parking available. Every one of them takes staff time.
Enquiries that never book
Someone asked about a procedure last week and nobody followed up.
No idea which ads work
You spend on ads but cannot see which ones bring patients who actually visit.
How OakDeal works for clinics and hospitals
- 1
Every lead lands in one inbox
WhatsApp chats, website enquiries and direct leads such as calls and walk-ins, each tagged with its source.
- 2
AI replies in seconds
From your own facts only, in the languages you choose, at any hour.
- 3
Leads are scored with a reason
Hot, Warm or Cold from what actually happened, so your team calls the right people first.
- 4
A person takes over at the right time
When the lead asks for a human, wants to book, or the AI is not sure. One tap to take over.
Facts to give the AI
Write these once. The AI answers only from them and hands anything else to your team.
- Doctors, specialities and OPD timings
- Consultation and common procedure fees
- Address, parking and landmarks
- Insurance and cashless panels
- How to reach in an emergency
- Never diagnose or advise on treatment
A follow-up plan that runs itself
Follow-ups go out within business hours and stop when the lead replies, buys or opts out.
- 1 hourIf no slot chosen, offer two times
- Evening beforeAppointment reminder with the address
- Next dayIf missed, offer to reschedule
- After a quoteCheck in about a procedure they asked about
Questions from clinics and hospitals
Will the AI give medical advice to patients?
No. You tell the AI never to diagnose or suggest treatment. It answers practical questions such as timings, fees and location, and hands anything clinical to your staff. In an emergency it gives the number you provide.
Does OakDeal replace our clinic management software?
No. OakDeal handles enquiries before the visit: replying, booking and following up. Keep your existing software for records, prescriptions and billing.
Is patient data safe?
Each clinic has a private workspace, data is stored in Google Cloud’s Mumbai region and access tokens are encrypted. OakDeal is meant for enquiry details, not medical records, so ask patients not to send reports in chat.
Also built for
Dental clinics
Reply to dental enquiries for implants, aligners and root canals in seconds on WhatsApp. OakDeal books consultations, sends reminders and follows up on treatment quotes.
Health and beautySkin, hair and aesthetic clinics
OakDeal answers Instagram-driven enquiries for laser, hair transplant, PRP and skin treatments on WhatsApp in seconds, books consultations and follows up on packages.
Health and beautyGyms and fitness studios
OakDeal answers gym, yoga and fitness studio enquiries on WhatsApp in seconds, shares plans and fees, books free trials and follows up until people join.
See all industries · Read our guides on WhatsApp sales and lead follow-up